As a PMP Certified and a PMI member, I comply with the PMI Code of Ethics and Professional Conduct as well as adopting the standardization of the PM Science and Culture. Building the joint correlation concepts of PM and the Team-Building to achieve Organizational GOALS of both Short and Long terms, achieving the Win-Win-Win “Customer – Organization – Employee “. As ITIL Certified, I strongly believe that Service Management and Service Excellence will lead to gain the Customer’s Satisfaction, directly reflecting to the business growth and profitability. As a Certified Trainer and HRM, I believe in and Adopt Training Programs and Human Development Programs as strategy for organizational and individual’s growth. Organization can achieve Up to 40-50% saving of Training Budget by identifying the true gap in skills, knowledge and attitude via correct Needs-Assessments and delivering training sessions to fill the proven gaps. Since graduation 1997, I had the opportunity to join many successful organizations that are National, International and Multinational companies. This has added to me strong values of experiences through cross-cultural, cross-functional, virtual-teams, and matrix experiences. Starting at Egyptian Satellite Co. NILESAT as a Satellite Operations & Control Engineer, moving to R&D design Engineer within Ellipsis Digital Systems “American Company” as a Digital Communications Systems Design Engineer, and finally Orange Business Services “France Telecom Group” as Customer Technical Support going through Senior specialist, shift leader and Team Leader. And finally Growing career within Knowledge Zone Consultancy in Libya to Operations Manager I strongly believe that my professional and academic background, combined with my extensive experience and international exposure will be an asset to your growing team. Personal Skills •Excellent Presentation & Communication skills. • Capable of working on own and in a team “Teamwork Environment”, Ability to perform effectively under pressure. • Adapt smoothly to change in the business environment. • Agility, Flexibility & Innovation, Results Driven, Global Effectiveness, Customer Service Orientation, Knowledge & Development, Leadership & Management, Decision Making, Team-Building, Assertiveness, Negotiation, … Courses: • Diploma in Russian Language 2003/2004 Program: Russian Cultural Center in Cairo • PMP® (Cert.# 1270204 “ June 2009, Renewed to June 2024), PMI Member ID# 1282292) • HRM Diploma (2010/2011) • ITIL® Certified Nov.2009 • Certified Trainer: “Cambridge Training College UK” International ID: 25032013764” • Introduction to Psychology – University of Toronto, Taught by: Steve Joordens, Professor Department of Psychology (Accomplished February 2017 at grade 84.1%) • 6 Sigma and Lean (Orange Business Services France Telecom Group) • CCNA. & QoS ( NTI – National Telecommunications Institute of Egypt) • IEEE Standards ( IEEE 802.11a, b, g, As well as the IEEE 802.16) • Decision making, Team-Building, Negotiation Skills, Effective Communication, Powerful Presentation, Coaching, Activities, Hobbies & Leadership •Team Leader “Basketball & Scouting “El-Shams club and Ain Shams University Rowing Team Leader. •Selected member in Egyptian Scouting Team representing Egypt in Jamboree July 2011 – Sweden. •Traveling, camping, Horse riding, sports, music, reading, collecting stamps, making new friends all over the world and knowing new languages and cultures.